We do this to protect our community from abuse, unwanted content, and behavior. This role has a unique opportunity to influence how Strava evolves its response to safety issues affecting our community of athletes and will help scale our operations through . In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. Being part of the Strava community is a commitment to respect: we respect each other, ourselves, and the rules. Apply now for Product Marketing Manager, Trust & Safety job at Strava (REMOTE). How to Manage Your Privacy on Strava Nothing is more important than the safety of our community, and part of our commitment to safety is providing world class tools to allow you to choose what to share. You can (and probably should) list your bikes by nicknames like Hammerhead, rather than Specialized S-Works Aethos. The Trust and Safety Specialist is part of the Community Management Team at Strava, which is responsible for handling inquiries and feedback from Strava members. Everyone who uses the app can see your activities, and youll show up on leaderboards. Strava is hiring a Senior Product Manager, Trust & Safety, with an estimated salary of $80,000 - $100,000. Strava shall also have no responsibility to confirm or verify the qualifications, background, or abilities of athletes using the Services. Meanwhile, Strava doesn't release membership numbers, but its presence on seven continents would seem to support the CEO's position that, according to the Bicycling Magazine feature: "We cannot monitor what's going on at the level of local riders they have to do that.". Christine Bader is author of the forthcoming The Evolution of a Corporate Idealist: When Girl Meets Oil. There are about 500 ways in which walking is good for your mental health, so this will be difficult, but here are my top five. Strava is the leading social platform for athletes and the largest sports community in the world, with over 93 million athletes in 195 countries. The lawsuit alleged that, had Strava taken the necessary measures, Flint "would not have died as he did". your front door). This position will work closely with the Trust and Safety Manager, Legal Counsel, and the Data Protection Officer, amongst others, to inform and enforce policy around sensitive topics . This role has a unique opportunity to influence how Strava evolves its response to safety issues affecting our community of athletes and will help scale our operations through process improvements, actionable feedback and cross-functional efforts. Gear-obsessed editors choose every product we review. Strava's Trust and Safety team is looking for an early career, backend-focused engineer to help us build the tools and experiences that make the Strava platform an inclusive and trusted community. As is the same for any open social network, blocking spam, bots, unwanted solicitations, and fraudulent activity is impossible. Finally, you can opt out of Stravas Metro and Heatmap data collection. Define and maintain critical metrics to monitor the impact of new safety and identity features. On June 20, 2010, Kim Flint, a 40-year-old engineer, died after hitting a car while cycling through Tilden Park in Berkeley, California. Top 5 Tips for Strava Security. Please describe the problem with this {0} and we will look into it. Meg Updated October 18, 2022 10:48 Follow Yes, Strava is a free app, and there is no cost to record and share your activities. I interviewed at Strava in Aug. 2020. A judge dismissed a lawsuit against the bicycling app for the death of one of its users. You can set Flyby to Everyone or No One. (As mentioned earlier, Strava now sets everyones settings to No One by default.). This isnt the first time people have bumped into privacy issues with the fitness activity sharing app. Strava Support Help & Support General Information Is Strava free? Please welcome our 2022 Summer Interns! Outreach on LinkedIn ignored entirely also. The Trust and Safety Specialist is part of the . Computer hardware manufacturers and internet service providers have been sued when their products were used for surveillance or to track dissidents. Three members of Twitter's Trust and Saftey Council resigned because Elon Musk is a big ol' stinky poop head for allowing all people to have a voice and a place . This position will work closely with the Trust and Safety Manager, Legal Counsel, and the Data Protection Officer, amongst others, to inform and enforce policy around . Don't always run the same routes at the same time of day. A few days earlier, someone had beaten his record by four seconds. But thanks to the internet sleuthing . Your feedback has been sent to the team and we'll look into it. The only thing GPS receiver can do is to determine its own location. we are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. The Trust and Safety Specialist is part of the Community Management Team at Strava, which is responsible for handling inquiries and feedback from Strava members. Join Bicycling now for the latest advice and tips! Apply Now About This Role. There is nothing like sending data (uploading) to GPS satellites - they only transmitting data to GPS receivers (expect control channels which are out of equation here). A link, photo, or video that illustrates where and what on Strava is infringing on the work or trademark. In addition, if you share a direct link of your activity on social media, anyone can view it. As always, private activities stay private, and we offer multiple privacy controls to ensure that athletes can have their intended experience, a Strava spokesperson said in a statement sent to Bicycling. Followers means that Strava users you follow will see your page; Strava users who dont follow you will see limited profile details, and random non-users on the internet will not see you at all. Complete lockdown: On the other end of the spectrum, toggling on Private by Default means that no one will see your workouts except for you. Even before Strava turned Flyby off by default, you could still go into your controls and turn itand other featuresoff in your Privacy Controls. That information includes the route (including a map) of where you rode, who you rode with, your ride stats, and your personal metrics like speed, time, and heart rate (which you can hide under edit activity if you choose). While this may be a positive step, the onus is still very much on you, the user, to make sure you know how your location-based activity is being used. Thank you hubby for everything you have done for. Everyone means all Strava users can see your complete profile details and activity summaries as well as follow you, and anyone on the internet can see your general profile stats and information if they search for you. Red flags from the outset. Since then, it appears they have also updated the language in the app explaining their privacy settings (Update: Strava confirmed for Quartz that they made this change in November of last year). We're backed by Sequoia Capital, Madrone Partners and Jackson Square Ventures, and we're expanding in order to exceed the needs of our growing community of global athletes. If you sync your phone's address book to use with Beacon we will only use this information to make it easier for you to select recipients for your safety message. Our Trust and Safety Specialists protect athletes by decreasing negative experiences and help . We are differentiated by our truly people-first approach, our compassionate leadership, and our belief that we can bring joy and inspiration to athletes lives now more than ever. Critics include Flint's parents, who sued Strava, alleging that the company "breached their duty of care" by encouraging dangerous behavior and failing to take adequate measures to ensure user safety. In other words, its in single-player mode. Product; Full Time; USA Only; Posted Mar 2. We may delete or hide content found to be in violation of our Terms and Community Standards, as well as take action on violating athletes, if necessary. Vague automated response received with no explanation or feedback. In a pre-trial deposition, the Strava employee who beat Flint's time said that when Strava posts users' times, "it doesn't account for safety, danger, stop signs, speed limits or the fact that, to beat some KOM [King of the Mountain, the site's first-place finisher moniker] times, a rider would have to violate the law". Contact Us You also need to avoid a main feature of the app, Challenges, because your activity could end up on leaderboards if you dont (and there is no disclaimer when you join one, either.) Skilled in Trust and Safety Content Moderation with Strava. If you didnt read the description of this feature, youd likely assume that Group Activities mean rides youve knowingly done with other people, like your Saturday morning shop ride or an event in which you participated. Compatible with Your Favourite Training Apps The trainer is compatible with a number of popular training apps. But thats not how the algorithm works. If you sweat you're an athlete, and Strava's mobile apps Heres a look at what you should know about the settings Strava offers and how to use them to stay safe while youre having fun. I applied online. Use your device when it's safe to do so. According to numerous international standards, companies have a social responsibility to conduct due diligence on how their business can adversely impact people. We are so excited to have you join us this summer! This will replace the current featured interview for this targeted profile. You can set Flyby to "Everyone" or "No One." (As mentioned earlier, Strava now sets everyone's settings to "No One" by default.) On July 28 last yearone day after I interviewed Strava communications lead Andrew Vontz for my story, and four days before my piece on Quartz was published, on August 1Strava published this blog post clarifying how to use their privacy policy. And just as we're deeply committed to unlocking their potential, we're dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. On June 20, 2010, Kim Flint, a 40-year-old engineer, died after hitting a car while cycling through Tilden Park in Berkeley, California. You can playback your activity, as well as those on your Flyby on a map that pops up on your timeline when you upload your activity. We are looking for a Senior Product Manager of Trust & Safety to partner cross-functionally with engineering, security, data science, research, product, and community to build out a suite of best-in-class abuse prevention and user safety features, promote good behavior & build a foundation of trust for all athletes. We are looking for a Senior Product Manager of Trust & Safety to partner cross-functionally with engineering, security, data science, research, product, and community to build out a suite of best . No One means your activities will not be visible on Flybys to you or anyone else. This is not the first time Stravas privacy settings have attracted negative attention. Heck, you dont even have to use your real name or photo if you dont want to. This ones pretty important, especially since you likely routinely ride straight from your front door and back, creating thousands of activities that show people exactly where you live. Yellow Jersey's riding the Dartmoor Classic 2015. Strava builds software that makes the best part of our athletes' days even better. As one woman tweeted: Looks like Strava flybys has been disabled by default for all users - good honestly, as a woman its creepy as shit and I know men have used it more than once to find me when I didnt want to be found. Not everyone loves that, either. But such statements without actions to back them up would be tantamount to making proclamations with a nudge and a wink. Would you like us to review something? Ride Segment Koszalin, Wojewdztwo zachodniopomorskie, Poland . Users love it so much they dont want to ride without it, or as they say, Strava or it didnt happen.. Your name, address, phone number, and email address. When my piece was published in August, some people (notably all men) told me I was being paranoid or turning a technical issue into a feminist one. How we test gear. If I click on her face it shows her full name, picture and a map of her running route (which effectively shows where she lives) pic.twitter.com/flnHpSvA79. Depending on how much you use Strava, there is potentially a lot of information to be gleaned about your physical whereabouts from a public profile. Strava accepts data from nearly every type of fitness device. "Anyone can love a person at their best. On first glance, I thought the suit was far-fetched. This Brand Marketing & Management job in Marketing, Media & Design is in Virtual / Travel. McDonald's and PepsiCo are tackling the obesity epidemic. Develop an in-depth understanding of the trust & safety landscape and abuse trends. Strava's Global Community Continues Strong Growth Surpassing 100M Registered Athletes on the Platform We have reached a major milestone: more than 100M registered athletes are on Strava! When we all share mutual respect, we all win. You control the level of detail you include here. That fact, one can assume, is how so many users ended up broadcasting their location from military bases or sensitive locations without realizing it. The emergence of a range of cycling apps, most notably Strava, is a consequence of the fun to be had from comparing your performances on local roads and routes, as well as at races and events, with your friends and ride buddies. Anyone can follow you and see your photos, and logged-in users can also download your activities (which include very granular analytics). But thanks to the internet sleuthing of a 20-year-old Australian student Nathan Ruserand a story published yesterday by the Washington Postthats exactly what has happened. This position will work closely with the Trust and Safety Manager, Legal Counsel, and the Data Protection Officer, amongst others, to inform and enforce policy around sensitive topics . Strava is the leading social platform for athletes and the largest sports community in the world, with over 93 million athletes in 195 countries. Analyze Your Training Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Assessing success metrics of products and creating processes that increase the success rate. Copyright 20082022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_interviews_fluid_en-CA", "id": "div-AdSlot-lbk5o00c", "fluid": true }. Note: You can also opt to Leave Group by clicking on the little icon by their avatar on your summary page if you see this happen and arent happy about it. This last step is key, and prevents people seeing exactly where you start and stop your workouts (i.e. . Our Trust and Safety Specialists protect athletes by decreasing negative experiences and help Strava maintain an authentic and respectful community. You can set Group Activities to Everyone or Followers., Everyone means that anyone on Strava can see you were part of a group activity (and you may unwittingly show up as part of a group activity you werent really aware you were a part of should you be riding along the same stretches of roads as a stranger.). Or should Strava buy more insurance, tighten up its language about appropriate use and let its users ride as they wish? It would be easy to say that Strava should post a statement on their site condemning illegal and reckless behavior and spell out the risks and liabilities with plenty of legalese. Native German and English Speaker. Strava cares very much about the privacy of our athletes and as a result, we require some documentation from you to be able to process this request. Check out and adjust the following features as you see fit. Like ( 0) Strava 155 days ago Company News Focus on your surroundings and prioritize your safety. Strava jobs Bristol City Council jobs Sustrans jobs Too Good To Go jobs Osborne Clarke jobs NHS Blood and Transplant jobs Hoare Lea jobs . Some banks and private equity firms are taking responsibility for what their capital enables. Connect with millions of runners, cyclists, hikers, walkers and other active people through the sports you love - all on Strava's mobile app and website. Reactions were mixed. So its not particularly helpful if, like me, your goal is to share your workouts with friends, family, and other people you know. Original reporting and incisive analysis, direct from the Guardian every morning, A cyclist riding a bicycle in London Photograph: Christian Sinibaldi for the Guardian, The Evolution of a Corporate Idealist: When Girl Meets Oil. To make the most of Strava, explore a Strava subscription and the extra features we offer. We may earn commission if you buy from a link. Apply now for Senior Product Manager, Trust & Safety job at Strava (REMOTE). This was via the browser and was not an option in the app, but more this later. He was heading down South Park Drive, on a 1.4-mile, 700-foot drop where the legal speed limit is 30 mph; 13 days earlier, he'd clocked 49.3 mph on the same stretch. You will partner with the Senior Product Manager, Trust & Safety to build and enhance products, and collaborate closely with other departments such as Engineering, Design, Community Management . Your response will be removed from the review this cannot be undone. Strava is hiring a Director of Product, Trust & Safety, with an estimated salary of $150,000 - $200,000. This is the page that shows people who you are, the activities you do, and other biographical info including location, followers, photos, activities, stats, clubs, achievements, and gear like the bikes that you use. Using product analytics to understand how our customers use our product and help guide decisions on future improvements and optimizations. Group Activities is an automatic feature that detects if you recorded an activity at the same time as other users on the same route. You can set your activities to Everyone, Followers, or Only You. (You can also choose to make individual rides private, no matter what your default setting here.). Yoel Roth, the former head of Twitter's "Trust and Safety" department, hasn't tweeted since Dec. 1, when new owner Elon Musk started releasing internal documents about the deliberations . This is where the definitions become a little fuzzy. Partner with key team members to design and implement scalable solutions to keep Strava users safe on and offline. Sr Product Manager, Trust & Safety. Your activities are rides, races, workouts, etc. Some people faulted a feature called Flyby, a tool thats been around for about five years that lets you see other users who you crossed paths with or who were also out riding or running near your route. Two years after Flint's death, a pedestrian was killed by another Strava user barreling through a busy San Francisco intersection on a competitive Strava segment known as the "Castro Bomb". Only You means your activities are private, are not on leaderboards, and only you can see them. Working closely with stakeholders from engineering, design, data, and operations to identify risks and areas of improvement to address content moderation and build trust. A description of the copyrighted work or trademark being infringed. Using research, customer feedback, data, and analysis to prioritize projects and features that deliver business objectives. Don't get distracted by your device. The council is a voluntary group of experts . What can it learn from other companies who have taken responsibility for their products? Passion for online safety and a drive for developing safety strategies to protect an evolving community; Idea-driven, confident and articulate; Maintaining high levels of confidentiality while performing investigations; Strong critical and contextual thinking skills with a bias toward action in ambiguous situations This feature allows you to enter an address or GPS coordinate and choose a radius around it that you would like to hide from other users. Last summer, I noticed that male strangers were liking my workouts on the app, despite the fact that Id enabled whats called Enhanced Privacy. The number of Strava athletes has grown tremendously, doubling in size in just the last two years. But I have been writing about the growing consensus that companies have some responsibility for the ultimate impacts of their products and services. Elevation Gain 69m What can happen is these GPS coordinates can be uploaded to internet if watch is connected to phone . In essence: If you use the app in the default way its designed to be useda social network meets a fitness trackeryou could unknowingly be broadcasting an alarming amount of habitual, location-specific information. The Trust and Safety Specialist is part of the Community Management Team at Strava, which is responsible for handling inquiries and feedback from Strava members. --- About This RoleStrava is the leading social platform for athletes and the largest sports community in the world, with over 95 million athletes in 195 countries. Please contact us to request accommodation. Strava is Swedish for "strive," which epitomizes who we are and what we do. Thank you husband for showering me with so much love.". Responsibilities include: Enforce our community standards and internal policies for user generated content and conduct by reviewing reactive and proactive reports of safety issues and instances of . You can also approve who follows you. But now Strava is well aware of the risks of how its site is being used. If youre concerned about how your data on Strava is being used, heres what you need to know. Strava is like Instagram for exercisea .css-qlm9kn{-webkit-text-decoration:underline;text-decoration:underline;text-decoration-thickness:0.0625rem;text-decoration-color:inherit;text-underline-offset:0.25rem;color:#067EA7;-webkit-transition:all 0.3s ease-in-out;transition:all 0.3s ease-in-out;background-image:linear-gradient( to bottom, #7fdbfa, #7fdbfa);-webkit-background-position:0 100%;background-position:0 100%;background-repeat:repeat-x;-webkit-background-size:0 0;background-size:0 0;padding-bottom:0.05rem;padding-top:0.05rem;}.css-qlm9kn:hover{color:#045976;text-decoration-color:border-link-body-hover;-webkit-background-size:.625rem 3.125rem;background-size:.625rem 3.125rem;}social media space where you share your epic adventures, training rides, and everyday cycling and cross-training activities. As a result, Strava has no control over the truth, accuracy, quality, legality, or safety of postings made by athletes using the Services. Only your activities that are visible to everyone will be displayed here. Abdul Rahman and two other members the company's Trust and Safety Council quit on Thursday, alleging that Twitter's new leadership had shut it out. If you really want to take control of all your Strava privacy permissions, you need to take the extra step of logging into your account in your browser. Free interview details posted anonymously by Strava interview candidates Some users have taken to Twitter to request a Followers option here. He shares his top five ways walking helps your mental health. As a member of our team, you'll be working with a cross-functional group of engineers, product managers, designers, researchers, and analysts to . And with billions of activity uploads from all over the world, we have a humbling and audacious vision: to be the record of the world's athletic activities and the technology that makes every effort count. Despite challenges in the world around us, we are continuing to grow camaraderie and positivity within our culture and we are unified inour commitment to becoming an antiracist company. .css-139y0ii{-webkit-text-decoration:none;text-decoration:none;text-decoration-thickness:0.0625rem;text-decoration-color:inherit;text-underline-offset:0.25rem;color:#fff;-webkit-transition:background 0.3s ease-in-out;transition:background 0.3s ease-in-out;display:inline-block;background-image:unset;-webkit-background-position:0 100%;background-position:0 100%;background-repeat:repeat-x;-webkit-background-size:0 0;background-size:0 0;padding-bottom:0.05rem;padding-top:0.05rem;background-color:#067EA7;font-family:Teko,Helvetica,'Arial Narrow',Sans-serif;font-size:1rem;line-height:1.2;letter-spacing:0.1rem;margin-top:0.625rem;padding:0.625rem 0.9375rem 0.5rem;text-transform:uppercase;width:auto;}.css-139y0ii:hover{color:#fff;text-decoration-color:border-link-body-hover;-webkit-background-size:.625rem 3.125rem;background-size:.625rem 3.125rem;background-image:unset;background-color:#595959;}.css-139y0ii:focus-visible{outline-color:body-cta-btn-link-focus;}Join Bicycling now for the latest advice and tips! If you sweat you're an athlete, and Strava's mobile apps and website connect millions of active people every day! (It continues to do so for flats or ascents and of course, what comes up must go down.). In the case of Strava, such due diligence could mean consulting with experts, as David Darlington, author of the Bicycling Magazine story, did. Training Dashboard See how your fitness is building over time and whether you're training effectively. Here's how to share your rides without giving away too much personal information. As part of our ongoing commitment to privacy and safety, Flyby sharing will be default off unless athletes choose to change it. Privacy zones can help protect the locations in which you start and finish your rides. Instead, Strava will put you in another users group activity if you overlap with them for a certain amount of time like the U.K. runner and the woman who popped up in his activity summary. Such a case popped up last month when a U.K. runner went out for a solo jaunt only to come back and see that Strava had tagged a woman in his activity. But the problem remained that not everyone understands what all of Stravas features actually are and/or how they work. Click below for details and read more about our journey to 100M registered athletes. Which brings another interesting twist to this tale: After the whole Flyby kerfuffle, it appears that the actual culprit in the case of the U.K. runners wasnt Flyby at all, but another feature called Group Activities. In addition to expected hubs of hyper-activity like San Francisco or Manhattan, it also clearly shows places where athletes are working out in the middle of nowheresuch as Kandahar Airfield in Afghanistan. Build a roadmap and develop a long-term vision for bad actor prevention and user safety in partnership with engineering, security, research, data science, product, and community. This is the feature that raised flags recently. Could Strava be more proactive about seeking out routes where users would have to break the law to break their records, and banning users who have clearly done so? A San Francisco judge agreed, dismissing the case earlier this year on the grounds that bicycling implies an assumed risk. GE took proactive steps to ensure its ultrasound machines weren't being used for female feticide. In app versus browser:For reasons unclear, Strava only allows you to control certain privacy settings in the app. Strava shall have no responsibility to confirm the identity of athletes. Strava Updates Maps to Show Elevation and Trails . Experience managing ambiguity, complexity, and interdependencies within a product development cycle. Strava is an equal opportunity employer. Others on Twitter said they liked Flyby for finding and connecting with other riders in their area who they otherwise may never have had a chance to interact with and meet. A copy of your photo ID. According to a Bicycling Magazine story about Flint's death and its link to Strava (which I recently came across via Harvard Business Review), the site has become deeply embedded in the competitive cycling community, fostering competition. I also could imagine focus groups with users, and engagement with bike and road safety advocates to figure out what steps could promote responsible behavior. Enhanced Privacy:While it sounds promising, Enhanced Privacy is far from holistic privacy. But it takes lots of courage and patience to love someone at their worst. Words By: Strava Strava is special in that you can record activities anywhere in the world and connect with athletes along the way. 1 Strava Trust and Safety Specialist interview reviews. But as we know from other social media apps, any tool that is that powerful and popular can also be misused and abused. We may earn a commission from links on this page. Cyclists Log 5.6 Billion Miles on Strava In 2019, Most Popular Strava Segments for Cyclists, Strava Updates Maps to Show Elevation and Trails. Staying safe is more important than being fast. About This Role. Health And Safety Specialist jobs 2,044 open jobs Chief Marketing Officer jobs . When he clicked on her photo it showed her full name and map of her running route, which according to his Twitter post, effectively shows where she lives., (1/2) Out running this morning on a new route and a lady runs past me.Despite only passing, when I get home @Strava automatically tags her in my run. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Followers means that youll only show up in the Group Activities of those you follow. While Strava likens this public mode to a public Twitter account, the habitual and location-based nature of the app makes it rather different. These features dont reveal anything about your personal activity (though, as mentioned earlier, the military was less than thrilled to have so many troops sharing their activities here), but rather collect it in a database that is used by urban planners and transportation advocates to make their case for road features like bike lanes, and by other Strava users to discover routes and trails. Depending on the nature of the violation, we take a range of actions including, but not limited to, a warning, a temporary account suspension, and for more serious offenses, a permanent suspension from our services. Should it, for example, work with local law enforcement to flag unsafe routes that are growing in popularity? --- About This RoleWith 73 million athletes on Strava and 2 million more joining every month, we're growing fast, and want to ensure all athletes feel connected, encouraged and safe in their participation on the But you dont actually have to be riding side-by-side or in the same group to end up in someones activity. Beacon is one of Strava's more recent features and lets Strava athletes send a text message to up to three safety contacts letting them know about their run or ride. This Brand Marketing & Management job in Marketing, Media & Design is in San Francisco . Gear-obsessed editors choose every product we review. With the feature turned off by default, user activities that would normally be teeming with other athletes suddenly became a virtual ghost town. Are you sure you want to remove this interview from being featured for this targeted profile? 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