WebWebex Control Hub is enabling our customers with greater insight across their collaboration and communications portfolio, including deep security, analytics and compliance capabilities. Pro Pack also provides access to 7 days of Webex Teams reports. Wait about five minutes after step 6. When choosing Announcements, select the You can also export a schedule as a .csv file. Enterprise-grade security, Eliminate distance. The new phone numbers appear in your numbers list. Find the correct integration for your release of Webex Expert on Demand: In the Overview window, choose Allow access. Setup Webex Devices. Select the phone numbers youd like to delete. The Webex site linking process links a Webex site to Control Hub and gives you access to: Analytics for you Cloud Collaboration portfolio, including Webex Meetings. You can also synchronize users using SCIM API. Pro Pack also provides access to 7 days of Webex Teams reports. Press 0 now if your wish to be transferred to Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls. If a number belongs to a block of numbers, it cant be deleted unless all numbers in that block are unassigned. This setting can be found in Management > Organization Settings and scrolling to SIP Address for Cisco Webex Calling. more. This feature does not support migrating of the Active Directory groups from the Cisco IM&Presence server using the CSV file. See the SSO integration guides for more information. The newly migrated contacts are now listed in the Webex app. See Configure Branding for Your Webex Site for more advanced branding configurations. Service provisioning is fully automated and integrated into the WebControl Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. be transferred to the new location." Learn More. You can upload your organization logo to enhance your users' experience with Webex applications by going to Management > Organization Settings and scrolling to the Branding section. Make every call count. Intelligent collaboration devices for every desk. Depending on the country, the numbers are formatted according to local dialing requirements. Migrated Contacts for detailed information. Control Hub; Security; Pricing; Devices . If you want to update any information that is related to a contact, you must add all the details of the contact to the new know the number of contacts that are migrated successfully. WebThis guide reviews how administrators can enable or disable in-call features and capabilities for calling in Webex App. Click and a maximum of 10,000 contacts in a single file. Toggle the button to change the settings for the user. and Presence Service for detailed information. Service provisioning is fully automated and integrated into the common on boarding flow of Webex. Depending on the number of users that you want to add, we recommend that you use: Manually Add or Modify Users if you have a small organization so you can add up to 25 users at a time. In this case, pressing '0' sends callers to 2222 rather than 1111. Video For example, if the Play new number announcements is set to 1111 and the Transfer on '0' to this phone number to 2222, callers hear the message "The number youre trying to reach is out of service. In addition, agents can After you migrate a contact has, the corresponding Contact UUID information is available in the Migration Summary.csv file. When you use ThousandEyes together with Webex Control Hub, you get direct access to ThousandEyes path visualization data within Webex Control Hub. Use the Contact UUID from the latest Migration Summary.csv file. To import data, click the Select the type of contacts to import drop-down list and then select the domain address type. You can activate 500 numbers at a time by selecting Activate Numbers at the top of your list. WebAll New Webex Pricing Downloads Devices Contact Center Online Event Management Online Training Management Remote Support Management Hardware as a Service Features Webex: Meet Webex: Call Webex: Message Screen Sharing Conference Call and are migrated to Webex. When Control Hub loads, you can review your settings on the Overview page. You can view Click Manage > Add . Webex App uses basic authentication. Status, Get Started with Webex Control However, you can ignore the warnings. Third-party contacts refer to contacts who're outside your org that may be exported and later imported into Webex. With call intercept, you can disconnect a locations or user's or workspace's phone lines and play a detailed announcement for callers and provide alternate routing options. Get outstanding Calling in Webex App (Unified CM)This service is a client-based integration between your Unified CM environment and the cloud. Select the Schedule icon on the Cisco Webex Productivity Tools panel. Attempting to delete a number that is part of a number range. In need of more reporting options. 4. WebWebex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. In the file that you download, simply add True for the services you want to assign to each of your users. The Contact Synchronization page You cannot delete a schedule if it is active and assigned to a feature, for example, an auto attendant. Ensure that your migration task conforms to a maximum of 500 contacts per user You can check the statuses of various Webex services by going to Monitoring > Troubleshooting and selecting Status. The Export Data window displays. Total number of contacts that are successfully migrated Control Hub, and begin setting up your organization. Why Collaboration IT Administrators Trust Webex appears. Small business account management (paid user), Bulk Administration > Import/Export > Use Bulk Administration in the Unified CM application to export users and later From the customer view in https://admin.webex.com, go to Users and select the user that you want to edit. You can manually edit the CSV file to add the AD groups. For Workspaces to be correctly configured, you must set the SIP Address for your organization. I agree to delete all unsynchronized records. Get Control Hub today. 2. If see Assign Organizational Account Roles in Webex Within Reports, you can use classic reports to receive data on Webex Meetings, Webex Events, Webex Training, and Webex Support. To make it easier to organize and search for devices later, you can group devices with tags. Go to Management > Organization Settings, scroll to Authentication, click Modify, and then select Integrate a 3rd-party identity provider. From the Upload/Download window select the tar file and click on -xvf command. In this case, pressing '0' sends callers to 2222 rather than 1111. if the user or contact exists in its Common Identity(CI). user or part of a place. Reporting for these devices is horrible, unless it's there and we are not able to locate. complete. Hub, Assign Organizational Account Roles in Webex To resolve a number range error, you must select the entire block of numbers in that range for deletion. 1. default greeting, or upload a custom audio greeting from the Select the location that youd like to configure for Location Intercept. All-in-one presentation displays, video meetings, When you get started with your organization in Control Hub, we recommend adding users to join Webex Meetings and the Webex App App by entering their email addresses. You can set up and enable Hybrid Services for your Webex sites. Domains also help with user management. user or service. The IM and Presence Server supports the following two IM addressing schemes: Directory URI IM address schemeSupports multiple domains, alignment with the user's email address, and alignment with Microsoft Note: You can also remove the contacts with errors and proceed. Configure and customize organization-wide settings for Cisco Webex. In the list of schedules, click Edit to make changes, or to delete. We have 250+ Room Kits and SX series registered to Control Hub. Webex powers a new With full administrator privileges, you can assign one or more roles to any user Specifically around devices. Control access and authorization. Success KPI under the Track Migration progress, to See the user management documentation for supported synchronization workflows. available. We recommend that you use the latest desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox to access Control Hub. You can also use metric analytics to see how your users interact with Webex Meetings. Also, there should not be duplicate Contact UUIDs in the template file. Status indicates if they have activated their account. Post messages in a Webex space. * Control Hub supports Microsoft Edge Version 79.0.309.71 (Official build) (64-bit) and later. After you sign in, the setup wizard automatically starts if you're in a trial. button. Status page. For more information, WebThe Imagicle UC Cloud Suite also provides the only Webex Calling native integration in the market with Digital Fax, now fully Integrated with Webex Calling to deliver a 100% cloud-based faxing solution. Only valid records are migrated and invalid records are not migrated. WebCisco's Webex Control Hub is the central interface to manage Webex organization, and users, assign Webex services, view their usage analytics, and more. the errors before you proceed. Welcome to Control Hub. contact list. contacts and the contacts with error. Toggle Access for new users to On, click All users to give this permission to all your users, and then click Save. WebConfigure call intercept in Control Hub As a customer administrator, you can intercept incoming or outgoing calls. Block Spam Calls! Use this procedure to obtain enduser file from the Cisco Unified Communications Do not modify the file until the migration completes. Notifications indicate new features or necessary account maintenance. 3. A location's main number cannot be moved. Click Services > Calling > Locations . For Outgoing Calls, choose from the following: Intercept all outgoing callsWhen the user attempts an outgoing call, they hear a message telling them their line is out of service. 2. and Presence Service, Import Personal Contacts from On-Premises Application. From the list of exported files, select enduser.csv. Upload your own logo by choosing Use your own logo and clicking the blank field. Provision New Toggle the button to change the settings for the workspace. devices settings, Pro Click Next . Click Manage > Export to download a CSV file with the list of phone numbers for your organization. Migrations, UCM IM&P Personal Contacts - Directory URI IM Address Scheme, UCM IM&P Personal Contacts - User@default domain, Export Unified CM IM&Presence contact data, Bulk administration > Non-presence Contact List > Export Non-presence Contact List, Bulk administration > Contact List > Export Contact List, Choose 2. There are more Webex Meetings settings you can set up if you Manage Your Webex Meetings Site in Cisco Webex Control Hub. Gain insights into user adoption. View support resources for WebEx Meetings, Visit help.webex.com for the latest help articles, Sign in to submit a trouble ticket or manage your account. the migration, these groups appear as personal groups on Webex. Check both these options to enable the Delete Shared Devices to a Workspace, lock Analytics gives you access to interactive data visualizations that show the details and descriptions of Webex meetings. file in addition to the Contact UUID. Sign in to Control Hub. handling. case, not just Unified CM. Example, if the Play new number announcements are set to 1111 and the Transfer on '0' to this phone number to 2222, callers Export. WebFrom the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites. Import/Export, then select See all the Webex RoomOS releases. Pro WebAdd the VG420/ MAC address in Control Hub. You can find out more about Analytics for Your Cloud Collaboration Portfolio and Advanced Diagnostics and Troubleshooting in Control Hub. The all-in-one app to call, meet, message, and the database of Cisco Unified Communications Manager - IM & Presence Service. application, to import the users. moved. WebSection Overview. Choose a location from the Location drop-down menu. The Review for sync page allows you to view the list of eligible Download Selected. Click more option to View or End users define Webex Personal Contacts in the Webex app. Typical errors include: Attempting to delete a number that is assigned to a user or service. Monitor the status of the export job. Export Data window. Manager IM & Presence Service, if the IM address scheme is User@Default If you are planning on providing support for your users, you can go to Management > Organization Settings and scrolling to the Support section. Shared Devices to a Workspace, generate activation codes, search for devices, and lock 1. From the customer view in https:/ / The audio (WAV) file must meet specified requirements. Here you control your services and users, provision devices, view detailed analytics and reporting, and configure security and compliance policies. Control Hub doesn't support Internet Explorer. On the Migrate Personal Contacts to Webex card click You can add devices to your organization, and assign them to either individual users or shared workspaces. Replace the old contact details with the new details that are provided in the new generic file using the Contact UUID. Download the CSV file. Unified CM IM & Presence server using the BAT Administration > Upload/Download Files, Updates and location. announcement message. A workspace contains one or more Cisco Webex devices that are in a common area like a lunch room, lobby, or conference room. Enhance your workplace. Click Delete from the top navigation menu. migration to cloud is a one time import that enables you to search, look up, call, message, or invite your contacts similar Extract the enduser.csv file to the specified This is generic in that the source of the contacts may be from on-premises deployments, cloud-competitor contact the first best-of-breed suite for hybrid Control Hub, Export Users Using Unified CM Bulk Administration, Import Personal Contacts from Third Party Sources, Configuration and Administration of the IM The new number is 1111. You This number can be an internal company number or extension, To edit multiple users' services, go to Management > Users, click Manage Users, select Export and import users with a CSV file, and then click Export. Administer licenses to users, and see notifications to stay updated with new functions to set up in Control Hub. Remove You can choose to set up SSO so that people only authenticate once. Select Calling and choose Call Directory Synchronization if you have a large organization with existing Active Directory user accounts. When you sign in to Control Hub, the first thing you see is an overview of the services that are active or Jabber Custom Contacts refer to non-directory contacts who are outside of your organization and contacts that are stored in WebWhen you restrict user access to integrations in Control Hub, you must include the Webex Expert on Demand integration in your allow list. Access Control Hub with full administrator privileges. If you do not correct the file and proceed with the You can view your view the licenses across all your services. If the phone number is already assigned to a user, workspace, or feature, the delete option is not available. Before you start migration of the personal contacts, make sure that you meet the is required, you can enter numbers with or without the code, and the code is prepended. Complete these steps to import the users from the Cisco Unified CM application: Download the export file and store it for use later when the user migration is Reports available via Webex Control Hub may be generated and downloaded via the Reports API. Now that you have set up your services, you're ready to add people from your company directory. You can automatically synchronize your directory on a scheduled basis instead of manually adding or removing accounts in Control Hub. DIRECTORY URI field from the enduser file. Pack for Cisco Webex Control Hub gives you more access to diagnostic and The VG420/VG400 is configured and To schedule a Personal Conference meeting, do one of the following: Select New items > Meeting or Appointment or from the Microsoft Outlook calendar select New Meeting or New Appointment . Choose the site to configure and then click Configure Site. Select Schedule Meeting > Schedule Personal Conference Meeting or Ensure that you import the enduser.csv file first from the .tar file that you exported from Unified CM application. administration and management of Webex. Use the search bar to find a phone number or extension. Click Services > Calling > Locations . You can manage your domains in Control Hub to help add security and credibility to your organization. contacts such as Cisco Unified Communications Manager (Unified CM), Unified CM - Business-class phones for the desk, the frontline, and Click Bulk Edit to fix the flagged errors. you can migrate the rest of your Jabber custom contacts. To send workspace calls to voicemail, check the Send all calls to voicemail check box. The file is listed under Upload/Download files file, Track Migration Customize Branding and Support Settings for Customers in Cico We recommend listing the same Meetings, Webex Teams, Webex Calling, Webex Devices and Webex Contact Center. A Courtesy Callback report is available in Webex Contact Center Analyzer, for the supervisor and administrator to view callback statistics. See the deployment guide. WebThe Webex APIs provide your applications with direct access to the Cisco Webex Platform, giving you the ability to: Create a Webex space and invite people. If you're migrating your end users' Jabber custom contacts, use Bulk Administration to download the end-user file from Cisco connecting the customer journey and under the Cloud or Hybrid section. Connect GE 0/0/0 port on VG400 to internet through DCHP. Click See file download details for detailed Click the Manage button and select the You can also use the Analytics and Reports sections on Control Hub to see how your users use your Webex site and services. Export Configuration is Problem Report and Help URLs for Your Users, or enable Single Sign on all from the settings page. From the customer view in https://admin.webex.com, go to Services > Calling > Numbers. Use the Hybrid Services deployment guides to plan for, deploy, and troubleshoot each service for your organization. validation, then incorrect data may be migrated. For custom contactsThe User email is replaced with MAIL ID or the user hasnt activated their account after being invited, you can click and select Resend Invitation. You can Introducing Unified CM application. You cannot undo this action. Set up and configure cloud and hybrid services, and see if they are active or Navigate to Bulk administration > Contact List > Export Contact List to download the contacts csv file from the IM&Presence server. migrate to Webex App displays. After adding a device, Control Hub generates an activation code that you must enter into your device to link it to Control Hub. If both of these options are checked, its possible to enter two different numbers for each option, but it results in a misleading Transfer intercepted calls to a phone numberWhen a user from the intercepted location makes any outgoing call, the call is transferred to a designated number. For details about the KPIs, refer to the table in the Import Personal Contacts from On-Premises Application section. Navigate to the Failure reason column in the report and Go to your Control Hub and find the new page and start playing with it, and of course provide as much feedback as possible so we can keep improving our tools. Then drag and drop the contact.csv file to import the contact list for the Unified IM&Presence server. to that workspace, the device is assigned to the workspace, not a workspace. These services provide integration points between the cloud and your existing environment, while enhancing and streamlining your users' experiences. The tool populates the Contact UUID field. In the list of schedules, click Edit to make changes, or to delete. the default description. You can also access data about how many minutes You can add workspaces to your organization if you have shared devices that are not assigned to specific users. Perform steps 510 in the Import Personal Contacts from On-Premises Application section. After the validation process is complete, the label Custom is displayed next to the contacts. Click Inactive to see only the numbers that are in an inactive state. digital whiteboards. If you encounter a warning message after you upload the csv file stating: Found data in extra columns in input csv file, it Use Control Hub to manage your users, services, and devices. On completing the upload successfully, Control Hub validates the contacts in the csv files. Ensure to assign a user with administrator privilege so Click Migrate Contacts to This page displays the count of the successfully The migrate contacts progress bar displays and you cannot perform any action This option is only available if you manage more than one Webex site in the Control Hub. Control Hub offers a holistic view of all your Webex services. The email address the activation email was sent to is used to sign in, where you'll be prompted to create your administrator password. Sports & Go to Monitoring, select Analytics or Reports, and select the service or reports that you want to receive data for. While you can edit the services for an individual user, it can be more efficient to edit multiple user's services at once using our bulk CSV template. File. 2. in Bulk Administration, when it is ready. any invalid numbers and click Save again. Use Control Hub to manage your users, services, and devices. quality data. Use Control Hub to migrate your end users' Jabber custom contacts or any third-party custom contact source to Webex personal contacts. For the User@default domain scheme scheme, select UCM IM&P Personal Contacts - User@default domain from the drop-down list. Migrations. Enter in custom problem reports or help site URLs so your users can submit issues regarding your Webex site. Use Control Hub to migrate your end users' Jabber custom contacts or any third-party custom contact source to Webex personal contacts. If you have many devices within your organization, you can also search for devices. Go to Services and select Settings for the service you want to configure. Pro Pack for Cisco Webex Control Hub gives you more access to diagnostic and quality data. For example, if a country code information, see Get Started with Webex Control View usage analytics. You can also configure specific Webex Meetings sites by going to the Meeting section and selecting Sites. Numbers that aren't able to be moved show as errors. Resolve Under Job Information, provide a file name and select the time line when you want to run the task. To access this API, the authenticated user must be a read-only or full administrator of the organization to which the report belongs. From the customer view in https://admin.webex.com, go to Settings, scroll to Integrations and then click Manage. The move process starts and can be viewed in Task Manager. until the migration completes. Fast track your adoption with Cisco Webex Control Hub. provides you with the necessary suggestions and solutions to resolve them. to Add and Manage Users in Cisco Webex Control Hub. 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